Privacy Policy

Scope

This Privacy Policy ("Policy") outlines the practices for collecting, using, and protecting your personal information when you interact with us through our website www.propertyhall.net (our "Site"), or offline (e.g., if you contact us directly, through your real estate agent, or through our social media channels). This Policy applies to all visitors of our Site and users of our services (collectively, our "Services"), including buyers, sellers, renters, and owners. Please be aware that certain Agency offices are independently owned and operated, and this Policy does not cover their specific information collection practices.

Information We Collect

1. Information Collected Directly from You

• Account Creation: When you create an account to access features such as saving properties or receiving real-time alerts, we collect your name, email address, and other relevant details you choose to provide.
• Purchase History: We maintain records of properties you have purchased, rented, or sold through our Services.
• Surveys: If you participate in surveys or provide feedback, we collect your contact information and responses.
• Contact Us: If you contact us via email, phone, or other methods, we record the details of your inquiry.
• Newsletter Sign-Up: If you subscribe to our newsletter, we collect your name, email address, and phone number.

2. Information Collected from Other Sources

• Friends and Real Estate Agents: We may receive information about you from your friends or real estate agents to facilitate collaboration.
• Social Media: Information you post on our social media pages may be collected but is not typically associated with your personal details.
• Service Providers and Analytics: We collect data from internet service providers, operating systems, and analytics providers through your use of our Site.

3. Information Collected Automatically

• Usage Information: We automatically gather data such as the pages you visit, the time spent on our Site, your IP address, device IDs, and browser type.
• Location Information: With your permission, we may collect your device's location data to help you find properties near you.

Use of Your Information

We use your information for various purposes:

• Transactional: To manage your account, provide services, and handle transactions.
• Customer Service: To respond to inquiries, provide support, and offer personalized search results.
• Marketing: To inform you about properties, services, and promotional offers. Marketing communications may include emails and postal mail.
• Administrative: For inventory management, understanding service usage, maintaining security, and enforcing policies.
• Research and Development: To analyze trends, improve our services, and understand customer preferences.
• Legal Compliance: To comply with legal obligations and respond to legal requests.
• Protection: To detect and prevent fraud, security incidents, and other issues.

Sharing of Information

We may share your information with:

• Corporate Relatives: Including parent companies and subsidiaries.
• Franchisees: To respond to your property inquiries or requests.
• Vendors and Service Providers: For services like hosting, mailing, and fraud prevention.
• Analytics Providers and Advertisers: To assist with advertising and improve campaigns.
• Business Transfers: During mergers, acquisitions, or asset sales.
• Legal Requirements: To comply with legal processes and protect our interests.

Cookies and Tracking

We use cookies and tracking technologies to:

• Cookies: Track your activity on our Site, such as pages viewed and time spent.
• Clear GIFs and Pixel Tags: Track email response rates and manage content.
• Embedded Scripts: Collect interaction data from our Site.
• Analytics: Use tools like Google Analytics to assess service performance.

Opting-Out

You can opt-out of marketing emails by following the instructions in the email. Opting out will not affect transactional communications related to your use of our Services.

Security

We implement reasonable measures to protect your data but recommend using unique passwords and taking personal precautions to safeguard your information. We cannot guarantee complete security.

Children's Privacy

Our Services are not intended for individuals under the age of 13. If we learn we have collected personal information from such individuals, we will delete it.

Future Changes

We may update this Policy periodically. Please review it regularly for changes.

Contact Information

For questions about this Policy, contact us at: privacy@propertyhall.net

Additional Information for Kenyan Residents

In compliance with Kenya's data protection laws, including the Data Protection Act, 2019, we provide the following additional details:

1. Categories of Personal Information Collected:

• Identifiers: Name, contact details, IP address.
• Commercial Information: Purchase and rental history.
• Usage Data: Browsing history, interaction data.
• Geolocation Data: Precise location information.
• Inferences: Profiles based on collected data.

2. Disclosure of Personal Information:

We do not sell personal information. However, we may share it with third parties for service provision, legal compliance, and business transactions.

Kenyan Residents' Rights:

• Access and Correction: You have the right to access and correct your personal data.
• Deletion: Request deletion of your personal data, subject to legal exceptions.
• Objection: Object to the processing of your personal data for specific purposes.

For more information on your rights under Kenyan law, please contact us at the provided email.

www.propertyhall.net